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Top Questions

How does the subscription work?

By signing up for the subscription, we’ll send your order on the frequence set at checkout (30 days, 45 days or 60 days). You'll also get up to 25% off on each order. You can adjust delivery dates, change your frequency or cancel your plan at anytime in your account or by emailing us at hello@livewholier.com. Your happiness is our guarantee!

How long will my order take to arrive?

You will be sent tracking information once the order has shipped out and orders typically take 3-5 business days to arrive at your doorstep. Due to the influx of packages in the USPS supply chain, some orders may take longer than this allotted timeframe. Please don't hesitate to reach out to us at hello@livewholier.com if you're experiencing an unusual delay with your shipment.

How do I access my account?

To access your account through our website portal, all you have to do is go to the login page and set a password for your account with the email attached to your subscription.

Having issues managing your subscription? Click Here to get a link directly to your account!

Subscription

IF I SIGN UP FOR THE SUBSCRIPTION, WILL IT RENEW AUTOMATICALLY?

Yes, your subscription will renew automatically and a new shipment will be sent out every 30 days. You can opt-in for text reminders or skip an order in your account. We make the subscription process as seamless as possible - that's our promise to you!

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription directly in your account or by emailing us at hello@livewholier.com. You can re-activate at any time directly in your account.

HOW DO I CHANGE THE DELIVERY SCHEDULE?

You can adjust delivery dates or skip upcoming deliveries by logging into your account via the link provided in emails or through the portal on our website. Then go to the "Delivery Schedule" section. From there, you can choose to skip a delivery or edit a delivery date.

Products

WHERE ARE YOUR PRODUCTS MADE?

We manufacture our products in the U.S. with food-based nutrients sourced from around the world. You can see the countries we source our nutrients from on the pages for each product.

DO YOUR PRODUCTS CONTAIN ANY ALLERGENS?

All of our vegan nutrition products are non-GMO and free of dairy, gluten, soy and carrageenan. You can see the full ingredient list for each supplement on their individual page by clicking "VIEW SUPPLEMENT FACTS."

WHAT TESTING DO YOU DO ON YOUR PRODUCTS?

We take the quality of our supplements very seriously. Each batch of our Multi and powders is third-party tested multiple times during the manufacturing process including the finished product. These tests confirm three things: what’s on the label is in the product, the product is safe based on toxicology reports, and there are no contaminants or undeclared ingredients. We test our products in agreement with GMP (Good Manufacturing Practices) to ensure strength, identity, purity, and composition of the supplements.

ARE YOUR PRODUCTS TOTALLY VEGAN?

Yes. 100% vegan and cruelty-free. Always and forever.

IS THE MULTI DESIGNED FOR MEN AND WOMEN?

Yes, the Multi was developed for both men and women 18+ following vegan, vegetarian or predominantly plant-based diets.

CAN I TAKE THE MULTI IF I EAT MEAT AND DAIRY OCCASIONALLY, BUT AM MOSTLY PLANT-BASED?

Yes, the multivitamin is formulated for vegans, vegetarians and those who lead a predominantly plant-based lifestyle.

HOW LARGE ARE THE CAPSULES?

We use size 0 capsules, which are slightly longer than a dime.

WHY ARE THE MULTI BEADS GREEN?

Our beadlets are coated with a small amount of spirulina for coloring. We use a delayed-release, no-nausea capsule that allows for enhanced absorption. The green "beads" hold the powder ingredients and the oil that surrounds the beads contains the vitamin D3, omega-3s and MCT oil.

WHAT IS THE WHITE PACK IN THE MULTI BOTTLE?

Make sure you keep this in the bottle! Your Multi includes a food-grade, all-natural desiccant infused with a citrus aroma. This helps counter the natural smells and tastes of the 8 nutrients for a tastier vitamin experience.

WHAT SHOULD I DO WITH THE GLASS BOTTLE FOR MY MULTI?

On your first order, you will receive a glass bottle to keep. If you're on a subscription, your refills will come in compostable packs. When you receive your refill pack, just top off your glass bottle with the new capsules.

Shipping + Payment

HOW MUCH IS SHIPPING?

Standard 3-5 day shipping in the continental US is $4.99. Orders $40+ ship for free!

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Orders received before 12PM EST Monday through Friday ship the same day. Orders received after 12PM EST ship the next business day.

WHAT IF MY PACKAGE IS DAMAGED OR MISSING?

That's not good! Just shoot us an email at hello@livewholier.comand we’ll help figure it out!

WHERE DO YOU SHIP?

We ship to addresses and PO boxes across the continental US.

DO YOU SHIP INTERNATIONALLY?

We don't currently ship internationally, but we’re working on making it happen soon.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

You will be sent tracking information once the order has shipped out and orders typically take 3-5 business days to arrive at your doorstep. Due to the influx of packages in the USPS supply chain, some orders may take longer than this allotted timeframe. Please don't hesitate to reach out to us at hello@livewholier.com if you're experiencing an unusual delay with your shipment.

HOW DO I UPDATE MY SHIPPING AND/OR BILLING INFORMATION?

You can update your shipping and billing information by logging into your account. If you have any issues, we can walk you through it, just shoot a note to hello@livewholier.com.

Sustainability

IS YOUR PACKAGING PLANET-FRIENDLY?

Our boxes are made with recycled content and water-based biodegradable inks. We use paper tape to seal the boxes.

The Multi glass bottle is also recyclable, but it's important to keep it for refills if you're on a subscription - your refills will come in compostable packs.

The Night Minerals tube is plastic-free and made with FSC-certified paper. The stickers on the tube are made from compostable materials.

HOW DO YOU COLLABORATE WITH EDEN REFORESTATION PROJECTS?

As part of our partnership with Eden Reforestation Projects, we plant two trees with every order. Eden Reforestation Projects works with local communities to restore forests on a massive scale, thereby creating jobs, protecting ecosystems and helping mitigate climate change. We're thrilled to support such a valuable mission that positively impacts both people and planet.

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